At Tiber Outdoor, we aim to provide a seamless and reliable shipping experience to our customers worldwide. Below is an outline of our shipping policy.

1. Shipping Locations

Tiber Outdoor ships to a variety of locations worldwide. Shipping availability may vary depending on your location. We currently do not offer international express shipping options, but we strive to ensure that your order reaches you in a timely and safe manner.

2. Order Processing

  • Orders are processed Monday through Friday, excluding public holidays.
  • Once an order is placed, we will send you an email confirmation with the details of your order.
  • Orders are typically processed and shipped within 3-5 business days of receiving your order. Processing time may vary during peak seasons or due to unforeseen circumstances.
  • Since we offer cash on delivery as the only payment method, processing will begin once your order is confirmed.

3. Shipping Methods

Tiber Outdoor partners with trusted local and international shipping carriers to ensure safe and efficient delivery. The available shipping methods and delivery times will depend on your location.

  • Standard Shipping: Delivery times vary depending on your location but typically range from 7-14 business days.
  • Expedited Shipping (if applicable): For faster delivery, expedited shipping may be available. This option will be presented during checkout if available for your location.

4. Shipping Costs

Shipping costs are calculated based on the delivery location, weight, and size of the items in your order. Shipping costs will be displayed at checkout before you confirm your order.

5. Tracking Your Order

Once your order has shipped, we will provide you with a tracking number to monitor your shipment’s progress. You can use this tracking number to track your order via the shipping carrier’s website.

6. Customs and Import Duties

For international shipments, customs duties and import taxes may apply, depending on the destination country. These charges are the responsibility of the customer, and payment must be made to the customs authorities directly. Please check with your local customs office for more information on import regulations and duties.

7. Order Delays

While we strive to deliver your order within the estimated timeframe, there may be occasional delays due to factors beyond our control, such as shipping carrier delays, customs processing, or extreme weather conditions. Tiber Outdoor is not responsible for such delays, but we will do our best to assist you in tracking your order.

8. Shipping Restrictions

We may not be able to ship to certain remote locations or regions due to logistical limitations. If this applies to your order, we will notify you as soon as possible.

9. Address Accuracy

Please ensure that your shipping address is complete and accurate to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping information, please contact us as soon as possible at [email protected].

10. Lost or Damaged Orders

If your order is lost or damaged in transit, please contact us within 7 days of receiving the tracking information. We will assist you in filing a claim with the carrier and resolving the issue. Tiber Outdoor is not liable for lost or damaged items, but we will work with the shipping carrier to investigate and resolve the matter.

11. Shipping Confirmation

Once your order has been shipped, you will receive a Shipping Confirmation email with your tracking number. Please allow up to 24 hours for tracking information to be updated in the carrier’s system.

12. Contact Us

If you have any questions about shipping or need assistance with your order, please contact our customer support team at:

Tiber Outdoor
Email: [email protected]